4.3 What does the term ‘child-friendly health services’ mean?

A child-friendly health service provides an environment for children where they feel safe and respected rather than threatened or unnecessarily worried. Health care providers, organisations and individual health care workers, share a responsibility to reduce the anxiety and suffering of children and their families. The services should be accessible, free or easily affordable, and should be guided by procedures that specifically address the needs and rights of children. They should allow children to participate in diagnosis, treatment and prevention of situations that might put them at risk. Child-friendly health services should provide appropriate information for children to be able to know how to access the service and give feedback on their experiences.

Trying to create a child friendly ward entrance

4.2 Learning outcomes

What do children say?