3.10 Responding online
Drawing on the elements identified by Cole et al. (1990) above, think of an encouraging way to respond to each of these scenarios. You may wish to record this response in your learning log.
- Scenario 1: You’ve noticed a couple of posts from Sian: one ended rather abruptly in the middle of the sentence and the other had some HTML code in. You think she might be having some technical issues using the website. What would you say her?
- Scenario 2: Your cohort contains two very strong characters, Sophie and Percy. They both have strong opinions but rarely agree. You notice some messages between them that looks a little heated. Percy has suggested Sophie reads more before she comments; Sophie has replied that Percy doesn’t know what he’s talking about. She’s used caps lock and exclamation marks. She’s also encouraged other learners to support her. How would you resolve this situation? Write a message to each party and another message to the whole forum.
- Scenario 3: John is the most frequent poster on the course. He posts on every discussion thread and replies to every comment left by others. There are frequently multiple posts from him in the same thread. Other learners aren’t engaging as much because John seems to be dominating every conversation. What would you say to John? Write a message to John and one to the whole forum.
- Scenario 4: You’ve only seen one post from Mina. She replied to an introductory thread, just saying ‘Hi’. What would you say to Mina?
- Look back over your responses. What features, such as the length of the response, use of emoticons, tone of voice, etc., make it a good and appropriate response?