1.12 Summary of key points from Section 1
- Personalisation involves enabling people and groups to determine what matters to them and being actively involved in selecting and shaping the services they receive to meet their goals.
- The different labels – patient, client, service user, customer, citizen – we use to describe people are important because of what they tell us about changing relationships and power dynamics between children, adults and professionals.
- Moves towards personalised services are closely linked to a growing emphasis on children's and 'adult's rights'. Parents have legal responsibilities as well as rights.
- Scotland’s landscape of health and social care is strongly influenced by UK-wide and global factors. However there are important differences between Scotland's policies on social welfare matters and those of other UK nations.
- Direct payments for care services have been available to some people in Scotland since 1996, and are now potentially available to all adults and children with identified care needs, but take-up has historically been low and is only slowly rising.
- Scotland’s emerging policy of self-directed support is an expression of a commitment to increasing personalisation. The Social Care (Self-directed Support) (Scotland) Act 2013 aims to promote the personalisation of social care in Scotland.