1.6.4 Difficult communications
Audio: click below to listen further to Dev's visit to the Durrant's home.
Transcript: Dev's visit to the Durrant's home - part 2
Activity 10: Difficult communications
Listen again to the audio of Dev’s attempted conversation with Lynne. Dev tries twice to speak to Lynne through the door. But what ‘script’ can you work from when someone is not even prepared to be in the same room? Think about the scene and the roles cast for Dev and Lynne and how his scripts may be locking her into her role behind the door.
In his first attempt to speak to Lynne what kind of scene between them does Dev project? What kind of reply from Lynne does this script ‘expect’?
He adopts a different ‘script’ the second time. What kind of scene does Dev project this time? What kind of reply from Lynne does this new script ‘expect’?
Dev is projecting a scene in which Lynne is frightened, confused and looking for a way out. He’s saying, ‘You are frightened – it’s all OK – not very serious – we can sort it all out with a talk’. He seems to be inviting Lynne to reply alone the lines, ‘Oh, all right, I lost my temper. I didn’t mean it. I’m sorry and I won’t do it again.’
The second time he seems to be raising the stakes, projecting a scene where Lynne is in trouble and had better co-operate: ‘You have done something bad – you need to join in sorting out what we are going to do about it, or things will get bad for you.’ He seems to be inviting a reply along the lines, ‘Please don’t send me away – I’d really sorry – I can’t think what came over me – I’ll do whatever you suggest, if it keeps me out of trouble.’
Dev’s second ‘script’ seems to backfire when Lynne storms out. Her parting insult suggests that she does not see Dev as a potential partner in working out a resolution to the situation. Did this second ‘script’ sound too much as though Dev was on Arthur’s side, and treating her threat as an extremely dangerous incident? Obviously, Dev will have to find another approach and really needs to engage with all those involved with the incident. In such an ambiguous situation assessing risk is going to be very difficult and Dev will need all the support he can draw from the other care workers involved.