Business English: Presenting the decision
Business English: Presenting the decision

This free course is available to start right now. Review the full course description and key learning outcomes and create an account and enrol if you want a free statement of participation.

Free course

Business English: Presenting the decision

1. Overview

1.1 Seeking advice

1.1.1 Introduction

In this section you hear a representative of Mobil talking about the company's experiences of relocation and report this information back. You make arrangements for a visit to the location. You look at reported speech and work on reported questions.

You first note questions for an interview with David Bailey of Mobil.

Activity 1

There is a message on the answerphone with a list of questions to ask David Bailey. Listen to the message and complete the questions shown on the notepad above.

Download this audio clip.Audio player: Extract 20
Skip transcript: Extract 20

Transcript: Extract 20

Heather Horner
course 3
Extract 20
A colleague leaves a message with a list of questions to be put to David Bailey.
FX
Answerphone beep
Amanda Abington
It's Tuesday the 16th - 11:30 in the morning. Sorry I missed you this morning - I had to see Ruth about your meeting at Mobil. Anyway we've made a list of questions and here they are. I'll go slowly so you can copy them down.
Why did Mobil decide to move out of London?
What factors did Mobil use to choose the new location?
Did Mobil do all the work or did they have help?
Did Mobil involve the staff in the decision?
What incentives were there for staff to move?
What are the results of Mobil's relocation?
What lessons have Mobil learned from the whole process?
By the way, David Bailey was Human Resources Manager at the time of relocation. Good luck and I'll see you tomorrow. Bye.
End transcript: Extract 20
Copy this transcript to the clipboard
Print this transcript
Extract 20
Interactive feature not available in single page view (see it in standard view).
Example

Why did ......?

Why did Mobil decide to move out of London?

Answer
  1. What factors did Mobil use to choose the new location?

  2. Did Mobil do all the work or did they have help?

  3. Did Mobil involve the staff in the decision?

  4. What incentives were there for staff to move?

  5. What were the results of Mobil's relocation?

  6. What lessons have Mobil learned from the whole process?

You now take notes of the interview itself. In this audio clip the words of David Bailey have been read by an actor.

Activity 2

Listen to the interview with David Bailey and note his answers under the following headings. You need to write only a few words for each section summarising the main points. The first has been done for you as an example.

Download this audio clip.Audio player: Extract 21
Skip transcript: Extract 21

Transcript: Extract 21

Heather Horner
Extract 21
David Bailey of Mobil talks about relocating to Milton Keynes.
Nigel Greaves (Billy Shepherd)
David, thanks for agreeing to see me. I’d like to ask you a few questions about Mobil’s relocation from London to Milton Keynes.
Stuart Fox (David Bailey)
That’s fine-go ahead.
Nigel Greaves
Why did Mobil decide to move out of London?
Stuart Fox
Well, there were several push factors - er…the building we had in London was old and very expensive to operate and maintain. Also people based outside the city found that transport in and out of London to get to meetings was becoming very difficult. Then when we started to consider relocation we saw that there were other advantages like savings on costs and salaries, a better environment for staff to live in, and we saw that we could design a new building that exactly fitted the company’s requirements.
Nigel Greaves
So what factors did you use to choose your new location?
Stuart Fox
Er the main thing was good transport links with the rest of the UK. It also had to offer a good quality of life. We needed to recruit locally so we looked for places with the right kind of labour market for us.
Nigel Greaves
Did Mobil do all the work or did you have help?
Stuart Fox
No, we had help from a relocation agency. Companies who want to move can get help to find available sites from The Commission for New Towns.
Nigel Greaves
Did Mobil involve the staff in the decision?
Stuart Fox
Oh yes, we made a huge effort to involve the staff - we gave them a very detailed questionnaire on their lifestyles and preferences so we could find a place that would be suitable for them and give an incentive to move with Mobil.
Nigel Greaves
What incentives were there for staff to move?
Stuart Fox
Well, we helped them to sell their houses and buy new ones. We… we took all the staff and their families on visits to Milton Keynes and we showed that moving would mean less commuting time and a nicer working environment. It worked - the majority of staff moved and are very happy .
Nigel Greaves
What are the results of Mobil’s relocation?
Stuart Fox
Very positive. Er…we have a better location and we made savings on the costs of energy and labour. It was a good decision.
Nigel Greaves
What lessons have you learned from the whole process?
Stuart Fox
I think the biggest lesson was that we made better decisions because of what our people told us.
Nigel Greaves
Right, that’s great. Thanks very much.
Stuart Fox
Thank you.
End transcript: Extract 21
Copy this transcript to the clipboard
Print this transcript
Extract 21
Interactive feature not available in single page view (see it in standard view).
  1. Reasons for relocation:

    push factors – old building in London, transport difficult;

    pull factors – savings on costs and salaries, better environment, purpose-built offices.

  2. Factors considered for new location.

  3. Process of choosing location.

  4. Consultation with staff and incentives.

  5. Results of relocation.

  6. Lessons learned.

Answer

Your notes may differ from these but should give the same information.

  1. Reasons for relocation:

    push factors – old building in London, transport difficult;

    pull factors – savings on costs and salaries, better environment, purpose-built offices.

  2. Factors considered for new location:

    good transport links, good quality of life, labour market, costs.

  3. Process of choosing location:

    relocation agency for factors and Commission for New Towns for sites.

  4. Consultation with staff and incentives:

    help with buying new house, visits to Milton Keynes.

  5. Results of relocation:

    very positive, staff happy, better location, nicer place to work, savings – costs, energy, labour.

  6. Lessons learned:

    consult staff.

In the next subsection, you practise reporting statements and look at reporting questions.

L550_3

Take your learning further

Making the decision to study can be a big step, which is why you'll want a trusted University. The Open University has nearly 50 years’ experience delivering flexible learning and 170,000 students are studying with us right now. Take a look at all Open University courses.

If you are new to university level study, find out more about the types of qualifications we offer, including our entry level Access courses and Certificates.

Not ready for University study then browse over 900 free courses on OpenLearn and sign up to our newsletter to hear about new free courses as they are released.

Every year, thousands of students decide to study with The Open University. With over 120 qualifications, we’ve got the right course for you.

Request an Open University prospectus