Glossary
Monday, 6 May 2024, 2:21 AM
Site: Open Learning
Course: Working in the voluntary sector (VOLB_2)
Glossary: Glossary
A
active listeningListening actively rather than passively to what a speaker is saying. It involves concentrating on and remembering what is being said, resulting in more engagement with the speaker. It is a technique used in resolving conflicts between people as well as supporting people. |