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Working in the voluntary sector
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4 Coping with conflict

On an individual level there are several things you can do to help you cope with or improve stress levels, and deal with conflict. Someone might say to another person they are disagreeing with, ‘You may be hearing me, but you are not listening to me!’

As you saw in Week 3, communication is not always easy. One of the first things to do when a situation is getting stressed or heated is to try to listen to the other person and clarify what it is that they are really trying to communicate to you.