Skip to content
Skip to main content

About this free course

Become an OU student

Download this course

Share this free course

Being an OU student
Being an OU student

Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available.

2 Accessing support

Earlier you heard members of various teams explaining how they can help you, but how do you get in touch with them?

To make things easier you can find summarised contact details and what they can do to help in the following table.

Table 1 Your key OU contacts
Role Name  What they provide  How to contact them 
SST adviser

Help with module and qualification choice 

Help with funding issues 

Support if you have a disability or health issue

Organising additional study skills support sessions

Help with changing modules and qualifications  

Direct contact form on StudentHome. 

Contact details also in ‘Contact us’ in the Help Centre.


Guidance and help on module content 

General support during your module

Guidance and feedback on assessments

Delivery of tutorials

Advice on academic practice and skills 

Name and contact details available on StudentHome and in ‘Contact us’ in the Help Centre.

Your tutor will send specific details on how and when to contact them. 

Computing and Distribution Helpdesk

Help with accessing your module website, installing software and using OU systems

Queries about study materials – e.g. if they don’t arrive as expected

Contact details available in ‘Contact us’ in the Help Centre.

Careers and Employability Services

One to one careers advice 

Help with writing a CV, interview technique and job seeking.

Via the careers website.

You’ll also find a link at the top of your StudentHome page

OU Students Association

Forums, societies and groups to connect with other students and share support and tips 

Nightline – a listening, emotional support service run by students for students

Via the OU Students Association website.

We asked some students to film themselves talking about how and why they have contacted support services at the OU. Listen to what they have to say. The key thing to remember is that, if you have any questions or concerns, always get in touch with us.

Download this video clip.Video player: Contacting the OU
Copy this transcript to the clipboard
Print this transcript
Show transcript|Hide transcript
Contacting the OU
Interactive feature not available in single page view (see it in standard view).