2 Accessing support
Earlier you heard members of various teams explaining how they can help you, but how do you get in touch with them?
To make things easier you can find summarised contact details and what they can do to help in the following table.
| Role Name | What they provide | How to contact them |
|---|---|---|
| SST adviser | Help with module and qualification choice Help with funding issues Support if you have a disability or health issue Organising additional study skills support sessions Help with changing modules and qualifications |
Direct contact form on StudentHome. Contact details also in ‘Contact us’ in the Help Centre. |
| Tutor | Guidance and help on module content General support during your module Guidance and feedback on assessments Delivery of tutorials Advice on academic practice and skills |
Name and contact details available on StudentHome and in ‘Contact us’ in the Help Centre. Your tutor will send specific details on how and when to contact them. |
| Computing and Distribution Helpdesk | Help with accessing your module website, installing software and using OU systems Queries about study materials – e.g. if they don’t arrive as expected |
Contact details available in ‘Contact us’ in the Help Centre. |
| Careers and Employability Services | One to one careers advice Help with writing a CV, interview technique and job seeking. |
Via the careers website. You’ll also find a link at the top of your StudentHome page |
| OU Students Association | Forums, societies and groups to connect with other students and share support and tips Nightline – a listening, emotional support service run by students for students |
Via the OU Students Association website. |
We asked some students to film themselves talking about how and why they have contacted support services at the OU. Listen to what they have to say. The key thing to remember is that, if you have any questions or concerns, always get in touch with us.
