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IT: Technology news
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4.2.2 Thank, acknowledge and support people

People can't see you nod, smile or frown as you read their messages. If they get no acknowledgement, they may feel ignored and be discouraged from contributing further. Why not send a short reply to keep the conversation going? This can make a big difference in a small group setting like a tutor-group conference. (But bear in mind that in a large, busy conference, too many messages like this could be a nuisance.)