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The DC’s body language was open and put Maria at ease. There was a focus straight away on the needs of Maria, there was careful use of language. Her tone of her voice was calm and measured with active listening. These are some of the fundamental principles of being victim-centred. Clear, effective, and respectful communication with victims is an integral part of procedural justice.
The DC took the time to explain the next steps in a way that didn’t apply pressure to Maria but also ensured that safeguarding risks and needs were considered. The quality, clarity and consistency of information provided to victims is crucial to build trust, ensure victims' rights are upheld, and secure best evidence.
The DC was actively listening to Maria, ensuring that her voice was heard and her concerns addressed. This approach is key to engendering a sense of trust and confidence in investigators and the investigation. Victims need to feel confident that they are being taken seriously and that their voice is recognised. In practice, this helps to remove barriers to victims’ participation and ensure that their choices, queries, and concerns are heard and responded to.
