Test page from Soteria course
Stage Two - Investigators Journey - Initial Conversation
At this initial stage, it is critical to remember that there is no such thing as a normal trauma response. Do not confuse victim vulnerabilities with untrustworthiness or lack of credibility. Language will be extremely important to Maria. How you react and what you say will stay with her forever.
It is at this stage you need to start considering:
- the safeguarding of the victim
- risk of further harm
- the rights of the victim
- how the victim might feel
The core task here is to focus on the needs of the victim, applying a victim-centred approach.
Maria has attended the police station and taken to the comfort suite. Beyond ringing the police call centre this is the first conversation that Maria has had with a police officer about the rape.
Activity
Please watch the video and make notes as you go.
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The DC’s body language was open and put Maria at ease. There was a focus straight away on the needs of Maria, there was careful use of language. Her tone of her voice was calm and measured with active listening. These are some of the fundamental principles of being victim-centred. Clear, effective, and respectful communication with victims is an integral part of procedural justice.
The DC took the time to explain the next steps in a way that didn’t apply pressure to Maria but also ensured that safeguarding risks and needs were considered. The quality, clarity and consistency of information provided to victims is crucial to build trust, ensure victims' rights are upheld, and secure best evidence.
The DC was actively listening to Maria, ensuring that her voice was heard and her concerns addressed. This approach is key to engendering a sense of trust and confidence in investigators and the investigation. Victims need to feel confident that they are being taken seriously and that their voice is recognised. In practice, this helps to remove barriers to victims’ participation and ensure that their choices, queries, and concerns are heard and responded to.
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The NOM products listed will help you to understand and apply this approach. Procedural Justice for victims of sexual violence is a NOM product that explains the importance of procedural justice which is a key concept of Soteria the principles of being victim-centred. This product explains why procedural justice matters and contains the 5 key principles that investigators should apply in practice.
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The DC could have utilised the RASSO Victim Communication Plan NOM Product, to assist in identifying and recording the victim’s communication preferences.
Putting in place a communication plan with victims at the earliest opportunity is key, as this can help identify any needs or preferences which, if not recognised, could be a barrier to their participation in the police process.
It is important that victims’ wishes are considered when completing a written communication plan which enables safe and effective delivery of information to them and others, such as ISVAs, support workers or other intermediaries.
A communication plan should comprehensively cover the victim’s communication preferences, including preferred or safe time for contact and the method of contact – for example, face-to-face, by phone, by text or in writing. It should also cover how frequently the victim wishes to receive updates about the case, and from whom – for example, directly from the police or via an ISVA/support person.