Someone to talk to
Having someone understanding to talk to is highly valued by many student carers. Being seen and asked about their situation made the carers in the research feel recognised. Just as a lack of understanding can be upsetting for carers, for some, being met with compassion and empathy went a long way. Understanding from academic and support staff can make student carers feel supported and validated.
In the research, student carers perceived staff who were understanding as more likely to offer them support, such as extensions. Students were also more likely to approach staff members who were understanding.
Student carers on how they have been supported by university staff:
‘She sat down with me, she spoke to me. And she said to me “Do you know there’s something to support carers?”’
‘Just caring, having an interest in me. Like, wanting me to do well. Like, listening.’
‘Understanding and support and reassurance from lecturers on course work does go a long way.’
‘If you miss something and you communicate that to them, it’s more than likely to be fine.’
‘But definitely just having someone to talk to about my worries, as I am not always at home…there is a continual feeling of worry and guilt I carry every day I am not caring.’
‘I struggled with finding people in the same situation as me so would be nice to have a chat now and again with someone who understands.’
3.2 What makes a difference for student carers?