Know your rights
It’s important to find out where the seller is based because consumer rights vary from one country to the next. To find out more information about buying from sellers based in other EU countries, you can visit the UK International Consumer Centre [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] website.
Guide: Online shopping
Which? has a useful guide to online shopping with answers to your problems.
Paying for your goods