Know your rights

Consumer rights regulations govern how companies use your information and your right to return unwanted products, along with various other rights and obligations.

It’s important to find out where the seller is based because consumer rights vary from one country to the next. To find out more information about buying from sellers based in other EU countries, you can visit the UK International Consumer Centre [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] website.

Guide: Online shopping

Which? has a useful guide to online shopping with answers to your problems.

Paying for your goods

4.2 Help chat and other assistance