Using online chat

If you were to select ‘Chat now’, you could type your query into an online chat box and receive a response in real time. The chat icon is usually a speech bubble or the tag ‘Live Chat’.

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The words ‘Live chat’ above two speech bubbles.

Online chats can help you with all sorts of problems such as finding a product, tracking an order or solving a technical issue. If the operator cannot help you, they will tell you who you need to contact or what to do next to solve your problem.

The online chat window appears within the browser window and looks like a message or text conversation.

It isn’t just retailers who use online chat facilities. Websites that offer services may also use online chat to help you with your query.