4.4 Online public services
In this section, we will look at how public services use the internet to give you access to essential information. We will particularly be looking at the government’s own website, which has information about benefits, jobs and pensions, support for disabled people, tax, health, and more.
Where to find useful advice and information
The main website of the UK government for public service provision and information is GOV.UK [Tip: hold Ctrl and click a link to open it in a new tab. (Hide tip)] . It contains pages on benefits, taxes, visas, driving licences and the law.
NHS Inform contains information on medical conditions and procedures. It also includes a directory of health and wellbeing services in Scotland such as GP practices, pharmacies, dentists and hospitals. Local NHS Boards have their own websites, which contain information on services in your local area.
Citizens Advice Scotland provides free, independent, confidential and impartial advice on topics like the law, immigration, debt, benefits and consumer rights. Its website includes information and guides for certain issues, as well as how to access their support in person.
Local councils (such as The City of Edinburgh Council) will have their own website with information on local services like bin collections, council housing and social care, as well as how to contact them if you need help. You can find the website for your local council by typing your postcode and ‘local council’ in the Google Search box.
Traveline helps you plan your journeys by public transport (bus, rail, coach and ferry). It has up to date information and timetables from all transport companies.
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