Acknowledgements

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The material acknowledged below is Proprietary and used under licence (not subject to Creative Commons Licence). Grateful acknowledgement is made to the following sources for permission to reproduce material in this free course:

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Images

4.1 Woman on computer cartoon: Image by ijmaki from Pixabay

4.1 Skyscanner webpage: Skyscanner

4.1 Paypal: Paypal

4.1 Phone Amazon: Photo by Christian Wiediger on Unsplash

4.1 ebay: ebay

4.1 Trivago: Trivago

4.1 Google search: Google

4.1 Google shopping icon: Google

4.1 Google shopping search: Google

4.1 Google search result: Google

4.1 Tip icon: Image by OpenClipart-Vectors from Pixabay

4.1 Secure payment laptop: CentralITAlliance / iStock / Getty Images Plus

4.1 Amazon site certificate: Amazon

4.1 Padlock earth: Image by Tumisu from Pixabay

4.1 Warning symbol triangle: Image by Clker-Free-Vector-Images from Pixabay

4.1 Screens and hands: Image by Mediamodifier from Pixabay

4.2 ASOS customer care: ASOS

4.2 ASOS get in touch: ASOS

4.2 Live chat: The Open University

4.2 Receiving box: Photo by RoseBox on Unsplash

4.2 Amazon confirmation: Amazon

4.3 Online banking: Image by Tumisu from Pixabay

4.3 PayPal sign up: PayPal

4.3 PayPal send money: PayPal

4.4 Library icon: Image by Clker-Free-Vector-Images from Pixabay

4.4 Gov.uk homepage: HM Government website search, www.gov.uk Reproduced under the terms of the OGL, http://www.nationalarchives.gov.uk/ doc/ open-government-licence/ version/ 3/

4.4 Search icon: Image by IO-Images from Pixabay

4.4 Gov.uk search: Universal Credit Search, www.gov.uk Reproduced under the terms of the OGL, http://www.nationalarchives.gov.uk/ doc/ open-government-licence/ version/ 3/

4.4 man on laptop: Image by Free-Photos from Pixabay

4.4 Coronavirus PDF: Scottish Government (2020) Coronavirus (COVID-19): Scotland’s Route Map Through and out of the Crisis: Phase One, published June 2020, available online at: https://www.gov.scot/ publications/ coronavirus-covid-19-framework-for-decision-making---scotlands-route-map-through-and-out-of-the-crisis-easy-read-version/ Reproduced under the terms of the Open Government Licence, http://www.nationalarchives.gov.uk/ doc/ open-government-licence/ version/ 3/

4.4 Download icon: vectorknight / 123RF

4.4 Save as box: Microsoft

4.4 Upload proof of identity: www.gov.uk Reproduced under the terms of the OGL, http://www.nationalarchives.gov.uk/ doc/ open-government-licence/ version/ 3/

4.4 File Upload: Microsoft