3  How is the course organised?

A screenshot of Figure 2 ‘Communication styles’ interactive from Unit 2 Section 2. A circle divided into four equal quadrants by a vertical and horizontal line. Each quadrant is a different color and labeled with a communication style: top left ‘Submissive’ (purple), top right ‘Confrontational’ (light pink), bottom left ‘Cooperative’ (teal), and bottom right ‘Assertive’ (blue).

A screenshot of the ‘Ensuring inclusive online meetings’ flip cards interactive from Unit 3 Section 5. A grid of six white square cards with blue borders, arranged in two rows of three. The top row is labeled ‘Access requirements’, ‘Assistive technology’, and ‘Agenda’. The bottom row contains cards labeled ‘Introductions’, ‘Unfamiliar names’, and ‘Pronouns’.

A screenshot of ‘Using humour in a positive way’ (Video 1) from Unit 4 Activity 2. A screenshot of an online team meeting with six participants displayed in a 3×2 grid. Each participant appears in their own video window, with their names shown on labels beneath each window. The meeting interface includes standard video call controls along the bottom, such as camera, microphone, screen share, chat, participants, and leave meeting buttons.

A screenshot of ‘Decision tree: meeting or email?’ from Unit 5 Activity 1. An illustration of a stylised tree with light purple branches and leaves. Beneath the tree is the question ‘Is this a communication or decision that needs to be made urgently?’ Two purple buttons labelled ‘Yes’ and ‘No’ are shown below the question.