Frequently asked questions on OpenLearn
Do you have a question that you'd like to ask the OpenLearn...
Do you have a question that you'd like to ask the OpenLearn team? The chances are that we may have already answered! Check out the frequently asked questions below.
- Duration: 15 mins
- Published on: Monday 29th October 2012
- Introductory Level
- Posted under: Get Started
Using OpenLearn for the first time
What is OpenLearn?
OpenLearn gives you free access to learning materials from The Open University.
We launched OpenLearn back in October 2006 thanks to a grant from The William and Flora Hewlett Foundation. Our shared vision was free online education, open to anyone, anywhere in the world. OpenLearn is the result and we have since reached over 23 million people.
In the first two years, OpenLearn grew to include over 8000 study hours of learning materials from Open University courses. The website continues to grow with new course materials being published regularly in our OpenLearn 'Try' section.
And that's not all. In 2010 we merged OpenLearn with open2.net, the Open University website that has supported our BBC broadcasts since 1999. So now OpenLearn gives access to topical and interactive content, from expert blogs, to videos and games. This 'open media' often links to our BBC television and radio programmes. As if that isn’t enough, you can also find Open University channels on YouTube and iTunesU and you can follow us on Twitter (@OpenUniversity).
Why should I register?
You will get the most from OpenLearn if you register (registration is free). Registering will give you full access to a range of features that are not available to guests, such as commenting on articles and enrolling on free courses. From your MyOpenLearn profile you will be able to track your progress and download an activity record. You can easily unenrol from these activities at any time. You do not need to register if you just want to read content without participating in activities. You can read about how we handle your personal data in our Privacy statement.
What is MyOpenLearn and how do I update my profile?
MyOpenLearn is your user profile. It contains the information about yourself that you have provided on OpenLearn as well as any recommendations of what you may also like, the free courses you have enrolled on and your personal tag cloud. From here you'll also be able to track your progress and access activity records. To amend your profile, click on your name, which is displayed near the top of each page.
Can I get any qualifications through OpenLearn?
It's not possible to gain any qualifications through OpenLearn. You will need to register for an Open University course if you want to become a student and have the support of a tutor, sit examinations and gain qualifications. For more information visit the Study at the OU section of The Open University’s website to view the online prospectus.
How does using OpenLearn differ from studying with The Open University?
OpenLearn is the home of free learning from The Open University. It does not require you to become an OU student and does not award credits or grant degrees. It does not provide access to the services provided for registered students of the University. If you are interested in studying with the University please visit the Study at the OU section of The Open University’s website.
I'm interested in enrolling on a free course. What does level mean?
Much of the content on OpenLearn will be accessible to anyone with a general interest in a subject. Each free course is set at a particular level to indicate the amount of previous educational experience expected for you to be able to study the unit without too much difficulty, and within the stated hours of study. There are four levels - introductory, intermediate, advanced and masters - indicated in the summary description of each free course. If you are new to higher education we recommend that you start with free courses at introductory level.
Can I speak to a tutor?
OpenLearn does not provide you with a tutor. Instead you can connect with other learners. Every page has a Comments section. Once logged in, you can use the Comments to share your ideas, views and questions with others.
What are tags and tag clouds?
Sets of tags are combined in to tag clouds, allowing you to see the most popular keywords associated with content from a particular subject. Each subject, for example 'Languages', will have its own dedicated tag cloud. You will be able to find all OpenLearn resources tagged with a particular keyword such as 'French' by clicking on that keyword in the tag cloud.
And if you have registered for a free account, you will also have access to your own personal tag cloud which enables you to collect tags for content that you are interested in. You can access this tool from your MyOpenLearn feature on the right-hand side of any page.
What are OpenLearn badges?
We know that recognition for studying and completing our free units and courses is important to you. Although you can still access the statement of activity, which records your progress through a free unit or course, from your My OpenLearn profile, you can now also gain digital badges for some units and courses.
Badges are a means of digitally recognising certain skills and achievements acquired through your study on OpenLearn, and are entirely optional. They do not carry any formal credit from The Open University as they are not subject to the same rigour as formal assessment, and nor are they proof that you have studied the full unit or course. They are a useful means of demonstrating participation and recognising informal learning.
There are three types of OpenLearn unit badges, each symbolising a distinct skill set:
|Knowledge and understanding|
|Professional and personal development|
The badge displays the following information: the name, type of badge, and the level which reflects the levels within OpenLearn:
You can find out more about levels from the FAQ: I'm interested in enrolling on a free course. What does level mean?
If you complete all the units that are part of an OpenLearn course, you can gain a course badge:
Each badge also includes the learning outcomes for the course, and a link back to the original study materials.
How do I gain a badge?
To gain a ‘unit’ badge, you will need to agree to the badge trust statement and complete a number of set activities within a unit of the course.
In order to gain a complete ‘course’ badge you will need to have gained all of the badges for all of the units associated with the course. Once you have these, you can then apply for the course badge by agreeing to the badge trust statement. You may have to complete an additional course activity.
A badge will be issued when you have met all of the required criteria. Within 24 hours of completing the last activity to gain a badge, you will receive an email to notify you that a badge has been issued and it will automatically display within your My OpenLearn profile.
What is the badge trust statement?
OpenLearn’s non-accredited badging system relies on trust as we do not have formal exams. We trust you to answer the questions, drawing on your own skills and knowledge. The badge trust statement asks you to confirm that the answers you submit to activities are your own work and that you will not share answers with other learners.
What can I do with my badge?
Once you have your badge you can use it, along with your statement of activity, to show that you participated in selected units or courses on OpenLearn. You might like to share your badge with your friends and family, either via email or through social networking sites. Alternatively – because the badges used in OpenLearn support Mozilla Open Badges – you could add your badge to your Mozilla Open Badge Backpack, which will allow you to display your badges on your blog or personal web page.
If you would like simply to print your badge details, you will need to use the Print Screen function on your computer.
What kind of computer do I need to use OpenLearn?
OpenLearn is optimised to be enjoyed by users on the current full versions of Firefox, Safari and Chrome on Windows XP, Windows 7 and Mac Snow Leopard, Lion and Mountain Lion, and Internet Explorer 9 and 10 on Windows 7 and 8.
Older browsers will display most of the content normally, but some features won’t work. In particular, Windows users who use Internet Explorer 8 are strongly advised to upgrade their browser, or use an alternative, to get the full value of OpenLearn content.
In addition, we aim to provide the best possible experience for users of iPads, Android Tablets and Surface, but cannot guarantee that all features will work as intended on these devices.
Furthermore, some content on the site – in particular older interactive features and audio-visual content – was optimised for browsers at the time these were originally published and users may experience some compatibility issues. Most notably, many interactives use Flash, which is not supported widely on portable devices.
Why can't I log in?
There could be many reasons but the most probable is that you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Does your username or password contain a mixture of upper or lower case letters? It should be entered exactly.
What technology is used to publish the OpenLearn website?
The OpenLearn website has been developed using both Drupal and Moodle technologies. Drupal is an open content management system whereas Moodle is a virtual learning environment. OpenLearn draws on both of these technologies to enable online learning. More information on Moodle is available from http://moodle.org/
Is it possible to save the video files to a disk or to my hard drive?
It is possible to download some audio and video files from the OpenLearn website.
Is OpenLearn an open source project?
OpenLearn is committed to open systems and will share its approach with those who may wish to launch similar efforts. OpenLearn is best described as an open educational resources (OER) project. This means that we are using many of the principles of the open source software movement and applying it to materials and tools that help people learn. All of our educational content can be reused according to the Creative Commons licensing that we have adopted and where this logo is seen:
The software tools that we have developed are also being released as open source to make them available for reuse and for others to contribute to the development. Finally, we are trying to use as many open source components in our work as possible, in particular building the main learning environments on the open source Moodle system and Drupal. We do need to use some proprietary software behind the scenes to fit with how The Open University works, but these do not impact on the final system.
How do I change the font size on OpenLearn?
The OpenLearn website has been designed so that text can be resized using the standard tools in your browser. For example in Internet Explorer and Firefox this is achieved using the View menu and increasing the text size. If you use Google Chrome, you can adjust the font size in 'Settings' > 'Advanced Settings' > 'Web content'.
Will OpenLearn be compliant with W3C standards and accessibility requirements?
We aim to make OpenLearn content as accessible as possible. We continue to work towards full compliance with W3C standards for all aspects of the site, including providing accessible versions of our most interactive content.
OpenLearn has been reviewed by accessibility experts and tested using a range of different assistive technologies and computer settings. While we recognise there are areas that can and will be improved based on recommendations from this review and otherwise identified, core aspects of the site are already provided in a way which meets the needs of a wide variety of users. Users with screenreaders should have no difficulty accessing the text-based content. Users who require specific Windows or browser settings should not have any difficulties with the site, nor should users with screen magnifiers. Video and audio materials are provided in such a way that they can be played through a range of different media players or downloaded and have textual descriptions or transcripts to accompany them. As far as possible, where material is provided as figures/images, we have included textual descriptions of them, but this does not yet cover every diagram or formula.
For more information on this please see our website accessibility statement.
What information does OpenLearn collect from visitors to the website?
At OpenLearn we want to understand about your use of our website and how we can help you. We do this in three ways: by logging general activity on the site such as the time each visitor spends on the site and whether they have also used some other sites; by tracking the use of content for learning; and by asking visitors whether they are willing to be involved in research. You can read about how we handle your personal data in our Privacy statement.
What are 'cookies', and does OpenLearn make use of them on its website?
Does OpenLearn share the information it receives?
We do not release this information to third parties. Understanding how our users interact with OpenLearn helps us to improve the service we offer. If you prefer not to share anonymous information on your use of the site, you can disable cookies from your browser and delete all cookies currently stored on your computer. You do not need to have cookies turned on to use or navigate through many parts of our website.
How do I register on the website using my OUCU?
If you already have an OUCU you only need to enter it when registering on OpenLearn. No other information is needed.
Can I decide what information about myself is shared with other users?
If you register on OpenLearn, other users will be able to see your name, location and study interests. You can choose whether or not other users can see your email address by editing your profile. To edit your profile, click on your name which is displayed at the top right of each page once you have logged in.
Copyright and intellectual property
Who owns the intellectual property in materials published on the OpenLearn website?
The Open University owns and retains copyright in its course materials. However, our material also includes substantial extracts from other sources: quotations from books and journals, still and moving images, interviews with academic and subject experts and performers, and so on. We make use of these extracts under licence. We make every reasonable effort to clear and license our use of other rights holders’ work. We will remove promptly any material that infringes the rights of others. If you believe that any of our content is infringing the rights of others please contact us by email at firstname.lastname@example.org
What can I do with OpenLearn materials?
We aim to make OpenLearn content freely available for non-commercial educational use in all media worldwide. In the free courses in which we own copyright, these are licensed for you to use under the Creative Commons licence ‘Attribution-Non-Commercial-Share-Alike’.
This means that you must meet the following three requirements to use the materials:
- Your use is ‘non-commercial’.
- You always cite The Open University and retain the name of any original authors.
- You ‘share-alike’; that is, make any original or derivative works available under the same terms as our licence to you. Derivative works must be redeposited in OpenLearn Works.
We grant you the right to make use of the materials as they are or in modified form. You may translate, modify, print, network, reformat or change the materials in any way providing that you meet the terms of the licence. Free course content in which we do not own copyright, but which we have licensed for use from other rights holders, are identified in the acknowledgements of every free course and in the article information of other OpenLearn content. These extracts may be used freely as part of your use of the website but we are unable to grant the right to modify them or to use them as stand-alone items. The surrounding OpenLearn content may be modified, however, and the extract retained for use within the modified version.
What does OpenLearn mean by ‘non-commercial’ use of OpenLearn materials?
The Open University considers ‘non-commercial’ to include educational institutions, commercial companies or individuals making use of OpenLearn content on a cost-recovery basis.
- You may use OpenLearn content in any format or medium, including photocopied or hard copy printouts, and make a small charge in order to recover the cost of printing.
- You may use content as part of a course for which you charge an admission fee.
- You may charge a fee for any value added services you add in producing or teaching based around the content providing that the content itself is not licensed to generate a separate, profitable income.
Our intention is to make these materials as widely and as freely available as possible.
How do I cite OpenLearn content?
If you use or amend or incorporate the 'OpenLearn Try' free course content provided under a Creative Commons licence, use the following attribution: ‘(Name of free course). An OpenLearn chunk used/reworked by permission of The Open University copyright © (Year).’ If a chunk has a named author then the following citation must be added ‘Written by (name)’. If your use is online, you must also include a link to the Creative Commons ‘Attribution; Non-commercial; Share Alike’ licence. If your use is offline include the web address www.open.edu/openlearn.’
How do I contribute my own work to OpenLearn?
Our sister website, OpenLearn Works, has been built with contributors in mind. Take our content, rework it or adapt it for your own use and then contribute it back into the OpenLearn community by placing it in OpenLearn Works. The 'OpenLearn Try' free course content has been developed with individual learners in mind and we take responsibility for the materials held on OpenLearn. It is not, therefore, possible to deposit materials in OpenLearn, only in OpenLearn Works.
Can I use your materials to teach my class?
Educators are encouraged to use OpenLearn content in the classroom.
Can I link to OpenLearn from my website?
Please feel free to link to pages within the website. There must be no claim, appearance, or implication of an affiliation with or endorsement by The Open University. We cannot guarantee the permanence of any specific link other than those to the homepage.
How do I unsubscribe from the OpenLearn newsletter?
Please click on the word Unsubscribe in your copy of the e-newsletter and this will unsubscribe you. Newsletters are sent quarterly to subscribers.
Can I buy Open University books?
If you want to learn more, OU Worldwide offers many study materials from our full courses for those studying for pleasure or not yet ready for a full course. Our self-study workbooks, CDs, DVDs and software take you to the heart of the subject. Whatever your preferred style of learning, our range of materials enable you to interact with your subject and develop a real understanding.
If you're already studying, OU Worldwide can help there too! Our study support books, including the bestselling Good Study Guides, can help with your exams and assignments. They cover all the essential learning skills required for study, such as using a computer for research and online tutorials, absorbing information from your course books, preparing your essays and revising for exams.
In addition to our course materials, our TV programmes created in partnership with the BBC add colour, depth and imagination to everyday subjects. Series include Masters of Money, The Story of Wales and Our Food.
Visit the OU Worldwide website to see our full range.
Can I watch Open University TV programmes?
The Open University makes many programmes in partnership with the BBC and other broadcasters, covering arts, humanities, social science, education, maths, science, nature and technology.
A listing of programmes co-produced by The Open University on TV and radio this week can be found in the What's On section.
Many are available on DVD or video from the OU Worldwide website. For television stations interested in broadcasting OU/BBC programmes, full details can be found at The Open University TV buyers catalogue.
How can I make a donation?
In developing OpenLearn, The Open University is very grateful for the generous support of The William and Flora Hewlett Foundation. The philosophy of open content mirrors exactly The Open University's founding principles of widening access to high quality educational opportunities. Through OpenLearn, the University expects to contribute significantly to the development of both the quality and reach of open educational resources delivery at an international level.
The generosity of our users, supporters and partners will help our dedicated staff to continue the academic, pedagogic, technological and research activities that support OpenLearn.
Making a donation
You can make your donation to The Open University using our safe and secure online form. Please quote OpenLearn in the 'What prompted you to donate?' box. Your gift - whatever the amount - will enable us to continue to fulfil our mission.
You may also send your donation to:
The Open University Development Office
Tel: 01908 653786
Will enquiries to OpenLearn be answered?
If you can't find the answer that you are looking for, please contact us at email@example.com and we will try to respond as soon as possible.
Are there other initiatives like this at The Open University?
The Open University is a world leader in the development of open educational resources (OER) and several prominent projects have emerged in recent years reflecting our work in this groundbreaking new field of Education.
To find out more about the Open University OER projects, current and complete, and to view a showcase of our research and good practice which takes place at the University, please visit the Open Educational Resources at The Open University website.