Free course

Managing to meet service users' needs

Free statement of participation on completion

Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This free course, Managing to meet service users' needs, helps you consider ways of getting feedback from service users, and shows the inclusive approach of a manager of a voluntary sector mental health service.

Course learning outcomes

After studying this course, you should be able to:

  • understand the critical importance of service users' views in all aspects of health and social care management.