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Business operations: Track 1

Audio

This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.

Track 1: Business operations

A short introduction to this album.



Tracks in this podcast:

Track Title Description
1 Business operations A short introduction to this album. Play now Business operations
2 BMI Baby: Outsourcing and cost management How outsourcing can reduce costs and the importance of teamwork Play now BMI Baby: Outsourcing and cost management
3 BMI Baby: business model Looking at the operations of budget airline BMI baby. Play now BMI Baby: business model
4 Elm Surgery: a surgery as a small business Managing a general practice in the UK and the importance of a business approach within the NHS Play now Elm Surgery: a surgery as a small business
5 Elm Sugery: Staffing The response of the doctors' surgery to greater demands from their patients Play now Elm Sugery: Staffing
6 Elm Surgery: Measuring and maintaining performance Utilising staff feedback to improve the doctors' surgery Play now Elm Surgery: Measuring and maintaining performance
7 Fuller's Brewery: Introduction Fullers: A traditional brewery using modern operational management systems Play now Fuller's Brewery: Introduction
8 Fuller's brewery: Management The day to day management of the brewery and the challenges it presents Play now Fuller's brewery: Management
9 Introducing the case studies The importance of operations management to business and how the principals remain the same regardless of the business involved Play now Introducing the case studies
10 Summing up the case studies The importance of good operations managers in all industries and services Play now Summing up the case studies
11 Vue: The right film at the right time Behind the scenes at the Vue cinema complex to see operations management in practice Play now Vue: The right film at the right time
12 Vue: The balance scorecard Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance Play now Vue: The balance scorecard
13 Vue: Peak-time perfect How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion Play now Vue: Peak-time perfect

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