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This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.
Track 13: Vue: Peak-time perfect
How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion
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Tracks in this podcast:
| Track | Title | Description |
|---|---|---|
| 1 | Business operations | A short introduction to this album. Play now Business operations |
| 2 | BMI Baby: Outsourcing and cost management | How outsourcing can reduce costs and the importance of teamwork Play now BMI Baby: Outsourcing and cost management |
| 3 | BMI Baby: business model | Looking at the operations of budget airline BMI baby. Play now BMI Baby: business model |
| 4 | Elm Surgery: a surgery as a small business | Managing a general practice in the UK and the importance of a business approach within the NHS Play now Elm Surgery: a surgery as a small business |
| 5 | Elm Sugery: Staffing | The response of the doctors' surgery to greater demands from their patients Play now Elm Sugery: Staffing |
| 6 | Elm Surgery: Measuring and maintaining performance | Utilising staff feedback to improve the doctors' surgery Play now Elm Surgery: Measuring and maintaining performance |
| 7 | Fuller's Brewery: Introduction | Fullers: A traditional brewery using modern operational management systems Play now Fuller's Brewery: Introduction |
| 8 | Fuller's brewery: Management | The day to day management of the brewery and the challenges it presents Play now Fuller's brewery: Management |
| 9 | Introducing the case studies | The importance of operations management to business and how the principals remain the same regardless of the business involved Play now Introducing the case studies |
| 10 | Summing up the case studies | The importance of good operations managers in all industries and services Play now Summing up the case studies |
| 11 | Vue: The right film at the right time | Behind the scenes at the Vue cinema complex to see operations management in practice Play now Vue: The right film at the right time |
| 12 | Vue: The balance scorecard | Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance Play now Vue: The balance scorecard |
| 13 | Vue: Peak-time perfect | How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion Play now Vue: Peak-time perfect |
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