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...C IMPROVING THE OPERATIONS SYSTEM 1 Processes 2 Quality 3 Capacity 4 Inventory 5 Human resources Discussion You will almost certainly have left some of the cells in the matrix blank. For example, you may not have been involved (at least in the last month) in designing the operations system, so you may not have made any decisions that belong to the cells in Column A,...

...is still relatively uninformed about civil drone usage (Smith et al., 2022). Quadrant C – these are the stakeholders to keep satisfied. They have high levels of power, such as a regulatory agency, but they will have low interest in directly influencing your idea. Quadrant D – these are the key players as they have a high degree of power and high levels of interest. These are the stakeholder relationships you will want to......

...C may move in to Group D if their interest in a particular project increases. Additionally, those in Group B may become empowered by access to key players, media attention, etc. [Figure 4] Source: adapted from Johnson and Scholes (1999) Figure 4 Stakeholder mapping: The power/interest matrix (Mendelow) Activity 5 Read the case study entitled ‘The challenges of using...