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The Bottom Line Expert Opinion: Customer Service
Money & Business

The Bottom Line Expert Opinion: Customer Service

...social responsibility and growing demands for diversity. Moreover, it connects up to rising questions over whether a consumer service mentality is appropriate in all and every contexts – especially organizations ostensibly aimed at the public rather than the private good. A crucial part of any business is to treat its customers right. Importantly this means all its...
View article The Bottom Line Expert Opinion: Customer Service
Article 5 mins
Living with Disability
Health, Sports & Psychology

Living with Disability

...social and psychological impacts and investigate the extent to which care environments are enabling or disabling. The album also contains a fictional case study which explores some of the issues facing people who are carers in their own homes. To complete the album, Joanna Bornat and Jan Walmsley of The Open University's Faculty of Health and Social Care explain why some...
View audio Living with Disability
Audio 2 hrs 14 mins
Digital humanities: humanities research in the digital age
History & The Arts

Digital humanities: humanities research in the digital age

...works of art in a museum or a gallery. All of these modes of study are central to the humanities. But they are no longer the only ones in the researcher's toolbox. The last 30 years have seen the growth of digital documents and artifacts that are of great interest to humanities researchers. The field of digital humanities is developing methods to study the humanities with...
View course Digital humanities: humanities research in the digital age
Level 3: Advanced 10 hrs
Introducing Black leadership Badge icon
Society, Politics & Law

Introducing Black leadership

...work she did on social media before and afterwards provide clues. Prior to these events, a lot of the people who expressed themselves at the protest didn’t think of themselves as campaigners for racial justice. Likewise, Boni developed agency as someone effective in public-facing activism through organising the protest and receiving support. These alternatives, which...
View course Introducing Black leadership
Level 1: Introductory 24 hrs
Distance education: Do students believe it should be fun?
Education & Development

Distance education: Do students believe it should be fun?

...social interaction, and not work, and so would prefer to work on their own ie. without fun. Some students felt that online activities were repetitive and that associated reading activities were boring, linking distance education with an explicit lack of fun. Furthermore, some students reported feeling under pressure or stressed, and that they did not expect online...
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Article 20 mins
Ageing Well Collection
Health, Sports & Psychology

Ageing Well Collection

...social stimulation' and an illustration of three people] Loneliness and social isolation have long been known to seriously impact physical and mental health, quality of life and longevity. Engaging with people and the world around us and nurturing good social connections remains important. Living with others, weekly community group engagement, regular interaction with...
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Article 5 mins
What is shareholder activism?
Money & Business

What is shareholder activism?

...socially or environmentally friendly policies. [Businessman walking into opportunity doors] Shareholder activism covers a broad spectrum of activities, including public threats of selling the stake in the target company, private discussions with company boards, public “name-and-shame” press campaigns to influence the board, shareholder resolutions at extraordinary...
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Article 10 mins
Supporting Mental Health Through Online Music Fandoms
OpenLearn Ireland

Supporting Mental Health Through Online Music Fandoms

...social media, music fandom becomes an intimate experience and private music activities in the home turn into social music activities in a public space. How do online fandoms differ from the music fandoms of the past? Music fandoms have their origins in the mid-19th century when a cult of celebrity grew around figures like Hungarian composer Franz Liszt and Swedish opera...
View article Supporting Mental Health Through Online Music Fandoms
Article 5 mins