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...managing, limiting options for annual leave, giving too much or too little work, and “person related acts”, which include insults or jokes of a personal nature or withholding information needed to do your job. Then there are also “organisational factors” which can include cultures that are extremely competitive, target driven or chauvinistic – where there are...

...management. Airlines and their bucket lists Here is how yield management works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then,...

...project manager who has worked for a financial services organisation for seven years and feels she needs a change. She has been applying for advertised jobs without success for about six months. Last week Ruth spotted an article in the local newspaper about new businesses coming to a local business park. These included an insurance company, so she looked up their website...

...management so important?...[Sally Dibb] Why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructure? To delve deeper into this topic, Professor Sally Dibb, internationally renowned academic...