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...project management and we could then work on an amazing private event where we could organise a large festival for a private client for their 50th birthday party. DAN WRIGHT: The company that I formed in 2010 is called Heliex Power Ltd and it’s a company specialising in the development of equipment to recover energy that would otherwise go to waste in industrial...

...managing, limiting options for annual leave, giving too much or too little work, and “person related acts”, which include insults or jokes of a personal nature or withholding information needed to do your job. Then there are also “organisational factors” which can include cultures that are extremely competitive, target driven or chauvinistic – where there are...

...management. Airlines and their bucket lists Here is how yield management works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then,...

...management so important?...[Sally Dibb] Why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructure? To delve deeper into this topic, Professor Sally Dibb, internationally renowned academic...