2,679 search results
Customer Service: Expert's Corner with Professor Sally Dibb
Money & Business

Customer Service: Expert's Corner with Professor Sally Dibb

...management so important?...[Sally Dibb] Why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructure? To delve deeper into this topic, Professor Sally Dibb, internationally renowned academic...
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Article 5 mins
Why do England fail in international football competitions?
Health, Sports & Psychology

Why do England fail in international football competitions?

...manager, I mean goodness knows we’ve been through so many of these sackings and reappointments and new hopes are rising and then failure coming along. Wherein lies the failure to select the right person for the job? Anthony King: Well I think there’s an issue that there is a lack of qualified English managers which is actually accentuated with the Premier League. All...
View article Why do England fail in international football competitions?
Article 5 mins
Ramadan: What do you need to know?
Education & Development

Ramadan: What do you need to know?

...managers and colleagues do to support Muslims in the workplace who will be fasting? I have, therefore, put together a guide that should hopefully answer some common questions that arise and provide you with some further information that you might find useful. Please note that in putting the below together I have tried to be as accurate as possible and bring together the...
View article Ramadan: What do you need to know?
Article 10 mins
Teaching secondary modern foreign languages
Education & Development

Teaching secondary modern foreign languages

...Introduction - This free course, Teaching secondary modern foreign languages, will identify and explore some of the key issues around teaching modern foreign languages (MFL) in secondary schools. Engaging with these issues and debates will help you to reflect upon and develop your practice as a beginner teacher of MFL. You will also develop a greater awareness of the...
View course Teaching secondary modern foreign languages
Level 3: Advanced 11 hrs
Introducing ICT systems
Digital & Computing

Introducing ICT systems

...Introduction - This course will introduce you to some ideas about how information and communiction technologies (ICTs) systems work. We will look at how ICT systems convey, store and manipulate data, and how they process data. Finally, using the example of a supermarket, we will analyse how ICT systems are used. This OpenLearn course provides a sample of level 1 study in...
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Level 1: Introductory 9 hrs
Learn maths in Northern Ireland
Science, Maths & Technology

Learn maths in Northern Ireland

...project is funded by the UK government through the UK Shared Prosperity Fund. The UK Shared Prosperity Fund aims to improve pride in place and increase life chances across the UK, investing in communities and place, supporting local business and people and skills. For more information visit UK Shared Prosperity Fund: prospectus - GOV.UK (www.gov.uk) The content in the...
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Article 5 mins
OpenLearn and schools
Education & Development

OpenLearn and schools

...mastery. OpenLearn provides learning in a variety of formats: articles, courses, educational interactives, videos and ebooks to help students with university decision making, by giving them a taste of a particular subject to help teachers and teaching assistants upskill for the classroom or in online learning explore our Extended Project Qualification (EPQ) resources....
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Article 5 mins
Understanding refugee experiences: Refugee Week
Society, Politics & Law

Understanding refugee experiences: Refugee Week

...projects in refugee camps, and with child migrants separated from their families, there is so much to learn. The Open University has a rich archive of material that we want to share with you – material created by, with, for and about refugees. Understanding Refugee Experiences will be of interest to anyone who wants to deepen their knowledge of the legal-political,...
View article Understanding refugee experiences: Refugee Week
Article 15 mins