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...pass the proverbial 'hot potato' onto middle managers who do the same to the employees they supervise. It is a vicious cycle where everyone is on the defensive, creating a culture of pointing the finger, instead of constructive problem solving and engagement with work. Read more: When all that we count becomes all that counts: HR at the heart of the productivity shift...

...become increasingly connected and the interactions between peoples have increased, traditional ways of operating have no longer sufficed. Through no clearly discernible reasons, projects overran budgets, communications systems between people broke down, and it became increasingly obvious that the human factor was playing a large role in these problems. Many of the early...