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...become increasingly connected and the interactions between peoples have increased, traditional ways of operating have no longer sufficed. Through no clearly discernible reasons, projects overran budgets, communications systems between people broke down, and it became increasingly obvious that the human factor was playing a large role in these problems. Many of the early...

...becomes whether it is possible to focus on the areas of greatest profit potential. You need to be careful with this. It is one thing to identify such potential but it is quite another to be successful given the strategic capabilities the organisation has. Make or buy? The make or buy decision for part of the process is therefore crucial. This is an outsourcing decision....