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...health issues, crying at the hands of two inspectors who were bullying and threatening to sack him. They then yelled at me to leave or face the sack too. I refused; tempers frayed – by this time we were all involved. Someone tried to calm the cleaner and I left and called control, insisting they come down to sort this out. They arrived 15 minutes later, took statements...

...health services, people with learning disabilities, and people with physical disabilities, and also old people. So really, we cover a wide spectrum. Predominantly, nine times out of 10, we work on our own. We work through the night, which means that we have to prioritise work. We have to do assessments and investigations. And so there's a lot of responsibility and...

...public to understand and use. Whatever the reason for the change in the law, policy research provides the information or evidence to support the proposal, which makes it more persuasive and authoritative. This course will explain how to carry out effective policy research, including designing your methodology, researching ethically, collating your data, analysing it and...