1,169 search results
Understanding your customers
Money & Business

Understanding your customers

...physical world can benefit from understanding and enhancing important customer touchpoints. Homburg et al. (2017) argue that to succeed with CEM an organisation needs three things: Cultural mindset – in other words, a shared vision of the importance of touchpoints as opportunities to create positive customer experiences, and a co-operative outlook (given that many of...
View course Understanding your customers
Level 2: Intermediate 8 hrs
Introduction to bookkeeping and accounting
Money & Business

Introduction to bookkeeping and accounting

...physical flow of the goods: accumulate purchased supplies in a stock account – an asset account in the nominal ledger when an item is sold, transfer it to a cost of sales account – an expense account in the nominal ledger at the end of the period, transfer the balance in the cost of sales account to the P&L account in order to work out the gross profit. This is how we...
View course Introduction to bookkeeping and accounting
Level 1: Introductory 8 hrs
Introducing ethics in Information and Computer Sciences
Education & Development

Introducing ethics in Information and Computer Sciences

...physical energy. Available theories about things are also limited and, importantly, disconnected. Consequently, individuals have a personal archipelago of influences, goals and understandings, and within a technological enterprise these various economies stimulate differences of opinion – differences that lead to discussions and deliberation that arouse a wide range of...
View course Introducing ethics in Information and Computer Sciences
Level 3: Advanced 40 hrs
Histology, microscopy, anatomy and disease
Science, Maths & Technology

Histology, microscopy, anatomy and disease

...physical protection is needed to prevent infection, the epithelium is several layers thick, and is something like that of the skin. However, in most parts of the gut, the properties of the epithelium are rather different from those of the skin. Here the epithelium is only a single cell thick, with the apical membrane of these cells exposed to the lumen of the gut and the...
View course Histology, microscopy, anatomy and disease
Level 1: Introductory 12 hrs
The business of football
Money & Business

The business of football

...physically strong, and his physical presence was really impressive. You know, he was tall, he was like a man made out of steel. You know, when he looked at your eyes strongly then you did not know what was coming. He knew exactly how to make use of his power. Professor Paul Darby The problem that he had when he came to power was that FIFA was not the billion dollar...
View course The business of football
Level 1: Introductory 15 hrs
Schubert's Lieder: Settings of Goethe's poems
History & The Arts

Schubert's Lieder: Settings of Goethe's poems

...physically disappearing up into heaven. More than in any of the other songs we have discussed, I would say that, by the end of ‘Ganymed’, we have the sense of having travelled a long way since the song began. There is one particular musical reason for this: as in ‘Prometheus’, the song ends in a different key from the beginning. It starts in A flat major and ends...
View course Schubert's Lieder: Settings of Goethe's poems
Level 2: Intermediate 16 hrs
Dutch painting of the Golden Age
History & The Arts

Dutch painting of the Golden Age

...physical environment. One of the most innovative and challenging approaches to the art of this period is to be found in Svetlana Alpers’s controversial book The Art of Describing: Dutch Art in the Seventeenth Century, in which she seeks to identify a distinctive northern tradition of ‘descriptive’ art that can be distinguished from the predominantly ‘narrative’...
View course Dutch painting of the Golden Age
Level 2: Intermediate 4 hrs
Imagination: The missing mystery of philosophy
History & The Arts

Imagination: The missing mystery of philosophy

...physical – and interceding between one soul and another. For Aristotle, the imagination – or phantasia – was a kind of bridge between sensation and thought, supplying the images or ‘phantasms’ without which thought could not occur. Descartes argued that the imagination was not an essential part of the mind, since it dealt with images in the brain whose existence...
View course Imagination: The missing mystery of philosophy
Level 3: Advanced 20 hrs