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...open communication is always the best, including in contexts about life-threatening illness, injury or at the end of life. But is open and explicit information always what patients and families want from health and social care professionals at these times? In a diverse society, there are cultural and personal preferences in terms of communication expectations, with some...

...resources (such as time, energy, focus, willpower, money, mood, connection and support). Recruiting the ‘right’ person, with personality traits and capabilities to do the job, is important, but employers and managers must also create the right work environment, including work that is meaningful (personal growth and contribution to a greater goal) job design, where...

...openness, trust, mutual regard, and collaboration. By learning to listen more actively and ask questions that deepen insight, it is possible to demonstrate empathy and defuse conflict. Furthermore, paying much more attention to non-verbal communication may provide a deeper understanding of what others really think. Taking some time to explore the interplay between...

...Open University in Wales. United Nations (nd) Global Issues: Ageing. Available at: https://www.un.org/en/global-issues/ageing (Accessed 1 April 2025). Centre for Ageing Better (2022) The State of Ageing 2022. Available at: https://ageing-better.org.uk/summary-state-ageing-2022 (Accessed 1 April 2025). Learn more with OpenLearn [Open Talks from The Open University in...