1,381 search results

Why do call centre staff use your name all the time, Chris?
Money & Business

Why do call centre staff use your name all the time, Chris?

...data protection acts and commercial sensitivities. A statistical analysis found that despite agents being trained in and encouraged to use a range of different linguistic strategies to create rapport with the customer, one particular way was clearly preferred over others: using the customer’s name. In one call, an agent used the customer’s name five times in a...
More working with charts, graphs and tables
Science, Maths & Technology

More working with charts, graphs and tables

...analysis. Decimals: A way of expressing numbers using place value, e.g. , Discrete data: Values that are clearly separated from one another, e.g. shoe sizes or modes of transport. Fractions: Parts of a whole number, e.g. , , , etc. Graph: A drawing which depicts the relationship between data or values. Inter-quartile range: The range of the values between the first and...
Analytical science: secrets of the Mary Rose
Science, Maths & Technology

Analytical science: secrets of the Mary Rose

...analysis of the artefacts found on the ship, and the crew and their remains...This free course, Analytical science: secrets of the Mary Rose, teaches you about the analytical techniques that are used in the research and investigation of historical objects using the case study of the Mary Rose. It covers the use of sonar to locate shipwrecks, and the analysis of the...
Diagrams in systems thinking
Science, Maths & Technology

Diagrams in systems thinking

...analysis of a complex situation. ...The various diagramming techniques can be used to explore distinct aspects of a situation alongside other modelling techniques. The combined use of a range of techniques can therefore be an extremely powerful approach in refining and communicating your understanding and the understanding of others. A systems practitioner who has...
Moon Rocks
Science, Maths & Technology

Moon Rocks

...analysis of lunar basalt collected during the moon landings of the late 1960s and 1970s. The results may provide clues into the origins of the earth. To find out more, follow the research links... Moon Rocks Researcher Mahesh Anand of The Open University's Centre for Earth, Planetary, Space and Astronomical Research (CEPSAR) is undertaking analysis of lunar basalt...
Video 2 mins
Camille Parmesan - Stories of Change
Nature & Environment

Camille Parmesan - Stories of Change

...analysis to try to explore what’s really happening with those species that appear not to be responding to climate change. RH: And what is happening? CP: So what we did is we took a very large UK dataset, long-term dataset, 46 years on flowering plants, and what we looked at was not just were they responding to spring temperatures, which is sort of the simple analysis...
Systems thinking in practice heuristic and 5 systems approaches
Science, Maths & Technology

Systems thinking in practice heuristic and 5 systems approaches

...analysis, soft systems methodology, and critical systems heuristics...STiP heuristic Part 1 A STiP heuristic (learning system) for making strategy, by Martin Reynolds and the TB871 module team. Narrated by Joan O’Donnell. STiP heuristic Part 2 Enacting the STiP heuristic (learning system) for making strategy, by Martin Reynolds and the TB871 module team. Narrated by...
Practitioner research
Education & Development

Practitioner research

...approach their work? Working with specific groups of people What factors should you consider when working with particular demographics? Being a good researcher Being a successful researcher requires rigor and discipline Analysis Analysis of a subject can often be a stumbling block for researchers Write up and Dissemination How does one keep track of the original question?...