Digital & Computing
Unmasking inequalities: what COVID-19 revealed about the degree awarding gap at The Open University
...OU made efforts to accommodate students during the pandemic, inconsistencies in support, lack of diversity among staff, and rigid evidence requirements for extensions or support services often left students feeling unseen or unsupported. Crucially, both tutors and student support staff reported limited access to ethnicity data, which hampered proactive interventions....
