Society, Politics & Law
Revealed: what sexism in call centres can teach us about sexism in society
...University...Although you are likely to have dealt with both male and female call centre agents, the fact is that 71% of workers in the global call centre industry are female. Dubbed the “female ghetto” or, more positively, “female-friendly workplaces”, women are significantly over-represented in call centres. The reason for this is linked to one of the biggest...