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...was a big change for everybody and what came first was getting their home life sorted out and getting themselves working whilst at home. Was a very different challenge to before. So we very much focused, at the beginning, on what the individual needed and making sure the individual was well equipped to do that. As time went on, we spent more-- we paid more attention to what teams needed and what the organisation needed. ......

...out the best way to tackle the conversation with your respondent. Of course, there are times when you can’t organise events in the best possible way and you will have to be satisfied with a less than perfect ‘interview’. There are two points to consider when this happens. First, it becomes really important in such situations to keep a good record of what happened...