Society, Politics & Law
Revealed: what sexism in call centres can teach us about sexism in society
...world. However, in the longer term, the over-recruitment of women to the industry could be detrimental to gender equality. Call centre jobs are notorious worldwide for their high levels of turnover, absenteeism, employee burnout and emotional exhaustion. Agents are at constant risk of angry outbursts from customers, sexual harassment and outright abuse. If women are...