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Why do call centre staff use your name all the time, Chris?
Money & Business

Why do call centre staff use your name all the time, Chris?

...world hates call centres and this automated drive.” What this study suggests, however, is that call centre agents are not the ones to blame for any shortcomings in service. They do the best they can, responding as anyone would to the high pressure they are under. Call centre jobs are notorious worldwide for their high levels of turnover, absenteeism, employee burnout,...
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Article 5 mins
Beethoven: The Expert View
History & The Arts

Beethoven: The Expert View

...world until I had brought forth all that I felt was within me’. The music after this point is sometimes described as ‘heroic’ in style, and it is true that the works from 1803 are dramatic, monumental pieces, including the famous Eroica Symphony, initially dedicated to Napoleon, Fourth Piano Concerto and a Violin Concerto. The announcement that Napoleon had crowned...
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Article 5 mins
The quiet contender of Switzerland hosts Euro 2025
Health, Sports & Psychology

The quiet contender of Switzerland hosts Euro 2025

...World Cup in 2015, reaching the Round of 16, and repeated this success in 2023 (FIFA, 2023). They have also participated in consecutive UEFA Women’s Euros (2017 and 2022), albeit exiting in the group stages (UEFA, 2024). With the home crowd behind them, cultural momentum on their side, and football’s broader social impact in focus, how far can Switzerland go?...
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Article 5 mins
Strange job: being Queen Elizabeth II, Britain’s longest reigning monarch
Society, Politics & Law

Strange job: being Queen Elizabeth II, Britain’s longest reigning monarch

...world. Part of the power in working so hard, is that the Queen has served notice that she is not like the rest of us. She has no need to engage in pecuniary labour. Her regal position has been enhanced by devoting herself to a perpetual round of ceremonial labour. Arguably, the Queen has pressed more flesh than any other person on the planet. However, accessibility is not...
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Article 10 mins
Concussion, identity loss, depression: boxing’s toughest opponent isn’t in the ring, it’s mental health
Health, Sports & Psychology

Concussion, identity loss, depression: boxing’s toughest opponent isn’t in the ring, it’s mental health

...world champion and national hero. But the climb from gritty local gyms to Las Vegas spotlights can be steep – and the fall steeper still. The gulf between where fighters start and where they end up can create a deep sense of dislocation. For working-class athletes, the pressure to stay strong, stoic and successful, even when struggling inside, can be overwhelming. This...
View article Concussion, identity loss, depression: boxing’s toughest opponent isn’t in the ring, it’s mental health
Article 5 mins
How bad are things at the Great Barrier Reef?
Nature & Environment

How bad are things at the Great Barrier Reef?

...world’s coral reefs. Heat stress from record high summer temperatures damages the microscopic algae (zooxanthellae) that live in the tissues of corals, turning them white. After they bleach, these stressed corals either slowly regain their zooxanthellae and colour as temperatures cool off, or else they die. The Great Barrier Reef bleached severely for the first time in...
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Article 5 mins
Why is Netball and other team sports so important for female sports participation?
Health, Sports & Psychology

Why is Netball and other team sports so important for female sports participation?

...world cups soon to be upon us, this article looks at why participation in team sports such as netball is a vital factor in the quest to close the gender gap and encourage more women to be active...Research shows that team-based sport not only brings about beneficial effects on physical performance, but also on well-being and motivation. Studies researching women’s...
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Article 5 mins
Dangoor Education
Science, Maths & Technology

Dangoor Education

...world-leading cancer research centre. dangooreducation.com has links to many of the projects that Dangoor Education has sponsored. David Dangoor David Dangoor studied physics at Imperial College London before working as a systems analyst for IBM. He has been a long-term supporter of the OU, and this support is demonstrative of David’s transformative and forward-thinking...
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Article 5 mins