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...Scotland and Denmark, it became clear that call centres are built on the sexist attitudes embedded in society. [Smiling woman in call centre] A call centre employee at The University of Memphis Playing by the rules Call centres are intensely regulated and target-driven workplaces. Agents are instructed to speak to customers in certain ways. The extent to which they follow...

...Scotland as a whole, the women argued that their factory was feasible and that corporate greed was the reason for closure. They seized control of the site, and occupied the premises to prevent the removal of stock and machinery. Following a seven-month struggle, the workers were vindicated; the factory was bought by new owners, and the women returned to their sewing...