1,412 search results
Customer Service: Expert's Corner with Professor Sally Dibb
Money & Business

Customer Service: Expert's Corner with Professor Sally Dibb

...data about these customers and managing relationships with them. The aim of CRM is to maintain the ongoing interest and support of the most worthwhile and valuable customers in the target segments that the organisation is prioritising. CRM databases build up knowledge of individual customers’ characteristics and buying behaviour, using these insights to tailor the...
View article Customer Service: Expert's Corner with Professor Sally Dibb
Article 5 mins
IT: device to device communication
Science, Maths & Technology

IT: device to device communication

...course in relation to communication networks understand general principles involved in data exchange between IT devices work with numbers expressed in scientific notation, and use the Windows calculator to perform calculations on these numbers...IT: device to device communication: 1.1 Getting an overview - This section starts with an article from a technical journal – the sort that is read by academics and professionals ......
View course IT: device to device communication
Level 1: Introductory 20 hrs
Why Study Philosophers?
History & The Arts

Why Study Philosophers?

...analysis. Quite what counts as analysis is controversial, but one central method that has been used is the breaking down of complex concepts into simpler components. To take a typical philosophical example, one might start to wonder what ‘knowledge’ is. That is, what would the world have to be like for it to be true that I know that Tony Blair is Prime Minister? After...
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Article 5 mins
Free School Meals: An OpenLearn reading list
Education & Development

Free School Meals: An OpenLearn reading list

...data excludes individuals who choose not to claim FSM. It excludes those with incomes too high to claim FSM who may still be regarded as disadvantaged. It excludes mature students, as it is captured at a single point in time – at age 15. Universities are not provided with data on the eligibility of their applicants for FSM. The University’s own data suggests that the...
View article Free School Meals: An OpenLearn reading list
Article 5 mins
Does handing a company on to the children work?
Money & Business

Does handing a company on to the children work?

...data on private firms. One large project that has worked to remedy some of this gap is the World Management Survey (WMS). The WMS uses a survey tool covering 18 management topics scored on a scale of 1 to 5 (worst to best). Having worked on this project for nearly a decade, we noticed one stubborn pattern across countries: family firms consistently placed in the bottom of...
View article Does handing a company on to the children work?
Article 5 mins
An invisible group: Young people’s experiences of living with a loved one who is seriously ill
Health, Sports & Psychology

An invisible group: Young people’s experiences of living with a loved one who is seriously ill

...data our research carried out by the Children’s Research Centre focused on three key areas. Firstly we wanted to find out how many children and young people are living with a loved one who is seriously ill; secondly, their experiences and thirdly, how their needs could be met. In order to examine the extent of need throughout the UK we drew upon longitudinal data from...
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Article 15 mins
Environment: understanding atmospheric and ocean flows
Nature & Environment

Environment: understanding atmospheric and ocean flows

...data and past climates - The process of analysis and checking for plausible mechanisms using proxy data has revolutionised the study of past climates. This is because many parts of the environment respond to climate: they change if the climate becomes warmer, or wetter, and so on. Wherever these changes are preserved, they serve as a record of the past climates. For...
View course Environment: understanding atmospheric and ocean flows
Level 1: Introductory 10 hrs
Diversity, migrant entrepreneurship and socio-economic inclusion
Money & Business

Diversity, migrant entrepreneurship and socio-economic inclusion

...data (GEM UK APS 2004 to 2015) reveals that entrepreneurial activity of the non-white ethnic population is higher, at 11.7%, than that of the white ethnic population, at 6.4%. While, however, entrepreneurship is depicted as an inclusive, open to all, economic pursuit, research shows that inequalities in entrepreneurial activity are still striving and that often migrant...
View article Diversity, migrant entrepreneurship and socio-economic inclusion
Article 10 mins