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Customer Service: Expert's Corner with Professor Sally Dibb
Money & Business

Customer Service: Expert's Corner with Professor Sally Dibb

...Open University Business School, is here to answer a few more questions following this week’s episode of The Bottom Line. Sally's research is at the forefront of theoretical and relevant issues in marketing strategy, segmentation, customer relationship management (CRM) and consumer behaviour. What is customer relationship management (CRM)? And why has it become so...
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Article 5 mins
The refugees hoping to make a splash at Rio 2016
Health, Sports & Psychology

The refugees hoping to make a splash at Rio 2016

...resources and training support. The Solidarity Programme already supports more than 1,700 athletes from developing countries, in addition to the refugee team. When the refugee team makes its entrance at the Opening Ceremony, it will be the first time a team will march at the Olympics representing no nation. They will march to the Olympic Anthem; they will carry the...
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Video 5 mins
Disraeli on Munich
History & The Arts

Disraeli on Munich

...open, the studio of the painter crowded: devoted pupils, aspiring rivals: enthusiasm, emulation, excellence. Here the long-lost feudal-art of colouring glass re-discovered; there fresco-painting entirely revived, and on the grandest scale; while the ardent researches of another man of genius successfully analyses the encaustic tenting of Herculaneum, and secures the...
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Article 5 mins
A Europe of the Regions?
Society, Politics & Law

A Europe of the Regions?

...resources in regions ‘lagging behind’ – the so-called ‘Objective One’ regions. Altogether five regional ‘Objectives’ were created and these subsequently became a focus for alliances, as regions of the various types, especially those with ‘industrial’ and ‘rural’ problems, sought to defend their particular interests. Though it was mainly the state...
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Level 2: Intermediate 8 hrs
Engineering: The nature of problems
Science, Maths & Technology

Engineering: The nature of problems

...Open University course entitled 'The Engineer as Problem Solver'. The fact that we have prepared a course with this title shows that we think there is something useful to say about the process of solving engineering problems. It seems to imply that there is a technique to be learned – a preferred method. To a degree, this is true; experience has taught us that there are...
View course Engineering: The nature of problems
Level 2: Intermediate 40 hrs
A brief history of communication: hieroglyphics to emojis
Languages

A brief history of communication: hieroglyphics to emojis

...Open University course L101 Introducing English language studies...A brief history of communication: hieroglyphics to emojis: Learning outcomes - After studying this course, you should be able to: understand how different writing systems have developed over time understand how technology influences what we can do with language, and the form that language takes...A brief...
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Level 1: Introductory 5 hrs
Managing coastal environments
Nature & Environment

Managing coastal environments

...Figure 15: East Anglian Salt Marshes, Environment Agency; Figure 16: (c) Popperfoto; Figure 19: Essex Wildlife Trust; Don't miss out: If reading this text has inspired you to learn more, you may be interested in joining the millions of people who discover our free learning resources and qualifications by visiting The Open University - www.open.edu/ openlearn/ free-courses...
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Level 2: Intermediate 3 hrs
W.E.B. Du Bois – A Man for All Times
Society, Politics & Law

W.E.B. Du Bois – A Man for All Times

...education, to lift and encourage people out of disadvantage and poverty. It would be fitting if we could draw on his work across the curricula to show how scientific and cultural discussion can identify the source, and help us find the solutions for social problems – some of which he would be gravely concerned to see continuing from the twentieth into the twenty-first...
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Article 10 mins