Education & Development
Bringing up problems at work (without making things worse)
...think of it as the W-H-H-W structure: What is the problem How urgent it is How it can be fixed What/Who is responsible for fixing it This structure helps the message stay focused, constructive and forward-looking. Try it: spot the structure in this real-life example Here’s a genuine workplace email sent by Philippe Reines, then Director of Communications for Hillary...