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Trust in the Workplace
Health, Sports & Psychology

Trust in the Workplace

...adults spend most of their adult lives and form working relationships and create enduring friendships. Many work processes involve trust, from negotiation to sales, management and coaching, job interviews and teamwork. A lack of trust can create significant problems for organisations in employee relations, attracting talent, forming alliances and partnerships and consumer...
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Article 10 mins
English: skills for learning Badge icon
Education & Development

English: skills for learning

...adults or children? You will need to first select the relevant section. To answer questions 1 and 2, look for numbers and percentages. To answer questions 3 and 4 look for specific words. Answer To answer these questions successfully you needed to look for numbers and percentages as well as words describing diseases and the words adult and child. 100 million [P3]. 35%...
View course English: skills for learning
Level 1: Introductory 24 hrs
Introducing the Generation Study – Emily Darlington, MP
Science, Maths & Technology

Introducing the Generation Study – Emily Darlington, MP

...care that could make a life-changing difference. Emily Darlington, MP for Milton Keynes Central, introduces the study through this video, and encourages people to learn more about the project or to get involved. For further information, please visit www.generationstudy.co.uk. Transcript The GRACE (Genetics Research Awareness via Community Engagement) project is supporting...
View video Introducing the Generation Study – Emily Darlington, MP
Video 5 mins
How might COVID-19 affect cancer patients at different stages of their disease?
Science, Maths & Technology

How might COVID-19 affect cancer patients at different stages of their disease?

...care of new patients. Yes, COVID-19 has put a new pressure on the NHS resources, but people should feel free to contact their local GP to get advice if they suspect they have any symptoms related to cancer. If asked to attend an appointment, social distancing and the advice provided by NHS staff should be followed. How will COVID-19 affect cancer treatment? In the UK, 45%...
View article How might COVID-19 affect cancer patients at different stages of their disease?
Article 10 mins
No place like home: Prisons and homelessness
Society, Politics & Law

No place like home: Prisons and homelessness

...care and respite, something essential for the well-being of all humans. [A homeless man sleeping in a park] The prison is not an environment that can deliver the beneficial place characteristics of a home. Through inherent violations of human dignity and the fear, or actual presence, of violence, the prison place blocks the ability to be emotionally vulnerable or open...
View article No place like home: Prisons and homelessness
Article 5 mins
Shifting notions of trauma-informed practice: from the individual to the organisation
Society, Politics & Law

Shifting notions of trauma-informed practice: from the individual to the organisation

...care to victims which can clearly have a negative effect on the organisations’ delivery to the public. Hence workplaces that do not address these issues may experience decreased productivity, increased absenteeism, and problems with staff retention. What are the key principles of TI practice? If organisations want to effectively implement TI practice understanding and...
View article Shifting notions of trauma-informed practice: from the individual to the organisation
Article 5 mins
Why do call centre staff use your name all the time, Chris?
Money & Business

Why do call centre staff use your name all the time, Chris?

...care. In today’s saturated market, companies increasingly compete on service. A typical call centre devotes 43% of the total training time to training in “soft skills”. That is, how agents should provide customer care and speak with customers. Agents are encouraged, among other things, to engage in small talk, ask if there is anything else they can help with and to...
View article Why do call centre staff use your name all the time, Chris?
Article 5 mins
Florence Nightingale on what makes a good nurse
Health, Sports & Psychology

Florence Nightingale on what makes a good nurse

...careful in the cleaning of the used poultice basin as in your attendance at an antiseptic dressing. Don't care more about what meets the eye & gains attention. "How do you know you have grace?" said a minister to a housemaid. "Because I clean under the mats" was the excellent reply. If a housemaid said that, how much more should a nurse, all whose vessels mean patients....
View article Florence Nightingale on what makes a good nurse
Article 5 mins