1,542 search results

Why do call centre staff use your name all the time, Chris?
Money & Business

Why do call centre staff use your name all the time, Chris?

...care. In today’s saturated market, companies increasingly compete on service. A typical call centre devotes 43% of the total training time to training in “soft skills”. That is, how agents should provide customer care and speak with customers. Agents are encouraged, among other things, to engage in small talk, ask if there is anything else they can help with and to...
10 tips to beat the January blues
Health, Sports & Psychology

10 tips to beat the January blues

...care [self care isn't selfish sign] Consciously do things that can improve your mental health. What that looks like will be different for all of us. It could be having a bath, meditating, singing, enjoying a good book, spending time cooking a delicious meal, or just taking time to slow down. Follow these tips and make some time for yourself. Article: Five tips on how to...
Florence Nightingale on what makes a good nurse
Health, Sports & Psychology

Florence Nightingale on what makes a good nurse

...careful in the cleaning of the used poultice basin as in your attendance at an antiseptic dressing. Don't care more about what meets the eye & gains attention. "How do you know you have grace?" said a minister to a housemaid. "Because I clean under the mats" was the excellent reply. If a housemaid said that, how much more should a nurse, all whose vessels mean patients....
The distance between us
History & The Arts

The distance between us

...care towards other animals while making it more difficult to know about, and act upon, the realities of the harms inflicted on them. Our own interest in the paradox of animal care/exploitation arose from observing the puzzling phenomenon of children’s fast-food meals that juxtapose animal products – such as burgers or chicken nuggets – with toy representations of...
6 ways to make your voice heard in Wales
Society, Politics & Law

6 ways to make your voice heard in Wales

...care about. Find out who your local Members of the Senedd are and how to get in touch with them. 2. Sign or create a petition One of the most effective ways of having an issue that you care about discussed by politicians is to sign – or even start your own – petition. The Senedd has a petitions committee made up of Members from the three largest parties and their job...
Birth of the Welfare State
History & The Arts

Birth of the Welfare State

...care for them in peacetime by offering them and their families the opportunity for jobs, homes, education, health and a standard of living of which they could be proud. The 1944 Education Act was already on the statute book when the Labour government came to power. By raising the school-leaving age to 15 and later to 16, it was going to give children chances that their...
What happens to the poorest in a cashless society?
Science, Maths & Technology

What happens to the poorest in a cashless society?

...adults worldwide used a bank account to make or receive payments over a 12-month period. When cash disappears So what happens when 86 percent of a nation’s currency suddenly disappears? When I returned in December 2016, a month after Indian Prime Minister Narendra Modi announced that all 500 and 1,000 rupee bills would cease to be legal tender, a scrap collector I knew...
What does it mean to be trauma informed in practice?
Society, Politics & Law

What does it mean to be trauma informed in practice?

...adult trauma, or directly or indirectly through work’ (Gillespie-Smith et al., 2018, p. 35). Being informed about trauma Trauma can happen at any stage of the life cycle. It is the result of an incident or series of incidents or circumstances that are traumatic in nature. They are ‘physically or emotionally harmful or life threatening and … [have] lasting adverse...