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...skills, expertise, time and motivation to reduce their environmental impact. They are also difficult to regulate and it’s not easy to reach them via alternative policy interventions, such as skills training and education. Given these challenges, you won’t be surprised to discover that policymakers around the world have tended to hold back on environmental initiatives...

...study in the Journal of Sociolinguistics sheds light on a key feature of call centre communication: the linguistic strategies drawn on by call centre agents to build rapport with customers. [The Conversation] I collected and analysed data from a Scottish call centre in the financial sector, combing through company documents, sitting in on training and interviewing staff....

...skills. You can read more on how to study the course and about badges in the next sections. After completing this course, you will be able to: describe different types of communication and how they are used in the workplace recognise the skills required for effective communication understand the impact that communication can have on how people are perceived by others...