1,573 search results
Why do call centre staff use your name all the time, Chris?
Money & Business

Why do call centre staff use your name all the time, Chris?

...care. In today’s saturated market, companies increasingly compete on service. A typical call centre devotes 43% of the total training time to training in “soft skills”. That is, how agents should provide customer care and speak with customers. Agents are encouraged, among other things, to engage in small talk, ask if there is anything else they can help with and to...
View article Why do call centre staff use your name all the time, Chris?
Article 5 mins
Florence Nightingale on what makes a good nurse
Health, Sports & Psychology

Florence Nightingale on what makes a good nurse

...careful in the cleaning of the used poultice basin as in your attendance at an antiseptic dressing. Don't care more about what meets the eye & gains attention. "How do you know you have grace?" said a minister to a housemaid. "Because I clean under the mats" was the excellent reply. If a housemaid said that, how much more should a nurse, all whose vessels mean patients....
View article Florence Nightingale on what makes a good nurse
Article 5 mins
10 tips to beat the January blues
Health, Sports & Psychology

10 tips to beat the January blues

...care [self care isn't selfish sign] Consciously do things that can improve your mental health. What that looks like will be different for all of us. It could be having a bath, meditating, singing, enjoying a good book, spending time cooking a delicious meal, or just taking time to slow down. Follow these tips and make some time for yourself. Article: Five tips on how to...
View article 10 tips to beat the January blues
Article 10 mins
The distance between us
History & The Arts

The distance between us

...care towards other animals while making it more difficult to know about, and act upon, the realities of the harms inflicted on them. Our own interest in the paradox of animal care/exploitation arose from observing the puzzling phenomenon of children’s fast-food meals that juxtapose animal products – such as burgers or chicken nuggets – with toy representations of...
View article The distance between us
Article 5 mins
Introducing the Generation Study – Emily Darlington, MP
Science, Maths & Technology

Introducing the Generation Study – Emily Darlington, MP

...care that could make a life-changing difference. Emily Darlington, MP for Milton Keynes Central, introduces the study through this video, and encourages people to learn more about the project or to get involved. For further information, please visit www.generationstudy.co.uk. Transcript The GRACE (Genetics Research Awareness via Community Engagement) project is supporting...
View video Introducing the Generation Study – Emily Darlington, MP
Video 5 mins
What happens to the poorest in a cashless society?
Science, Maths & Technology

What happens to the poorest in a cashless society?

...adults worldwide used a bank account to make or receive payments over a 12-month period. When cash disappears So what happens when 86 percent of a nation’s currency suddenly disappears? When I returned in December 2016, a month after Indian Prime Minister Narendra Modi announced that all 500 and 1,000 rupee bills would cease to be legal tender, a scrap collector I knew...
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Article 5 mins
What does it mean to be trauma informed in practice?
Society, Politics & Law

What does it mean to be trauma informed in practice?

...adult trauma, or directly or indirectly through work’ (Gillespie-Smith et al., 2018, p. 35). Being informed about trauma Trauma can happen at any stage of the life cycle. It is the result of an incident or series of incidents or circumstances that are traumatic in nature. They are ‘physically or emotionally harmful or life threatening and … [have] lasting adverse...
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Article 5 mins
Supporting children's development
Education & Development

Supporting children's development

...adults sharing a house and Tomos, at four, is beginning to play his parents and grandparent off against each other. Siân has decided to go back to work full time now that Tomos is moving on from preschool into mainstream schooling. Mali has been a very clingy baby and Siân is worried about how she will cope with being away from ‘Mummy’ and going into day care. Tomos...
View course Supporting children's development
Level 1: Introductory 15 hrs