2,745 search results
Why do call centre staff use your name all the time, Chris?
Money & Business

Why do call centre staff use your name all the time, Chris?

...study in the Journal of Sociolinguistics sheds light on a key feature of call centre communication: the linguistic strategies drawn on by call centre agents to build rapport with customers. [The Conversation] I collected and analysed data from a Scottish call centre in the financial sector, combing through company documents, sitting in on training and interviewing staff....
View article Why do call centre staff use your name all the time, Chris?
Article 5 mins
Introduction to UK immigration law and becoming an immigration adviser
Society, Politics & Law

Introduction to UK immigration law and becoming an immigration adviser

...skills. Each session also has its own learning outcomes; things that you should be able to do following your study on that session. These learning outcomes provide a more detailed version of the overall course learning outcomes. The course is designed for flexible study and enables you to study at your own pace. Each session has a final consolidation section which...
View course Introduction to UK immigration law and becoming an immigration adviser
Level 2: Intermediate 15 hrs
Employee-owned firms: More engaged and productive employees?
Money & Business

Employee-owned firms: More engaged and productive employees?

...study of behaviours in the two largest co-owned retailers in Europe (Eroski in Spain and John Lewis in the UK). We were able to assess developments over time and across economic cycles. One of the many rationales advanced as justifying employee-owned enterprises is the idea that workers in such enterprises will be more engaged and more productive. The suggestion is that...
View article Employee-owned firms: More engaged and productive employees?
Article 5 mins
What are South Asian young adult carers’ aspirations for the future?
Health, Sports & Psychology

What are South Asian young adult carers’ aspirations for the future?

...study, work and family responsibilities while caring for loved ones – often with remarkable strength and determination. This article shares their dreams for the future, from higher education and careers to starting families and owning homes, and highlights the support that can help them achieve their goals...Click here for the Punjabi audio version of this article....
View article What are South Asian young adult carers’ aspirations for the future?
Article 5 mins
What is the national learning hub for volunteers?
Education & Development

What is the national learning hub for volunteers?

...skills and knowledge on volunteering and open the door to new opportunities? Check out a number of free courses from OpenLearn, on subjects such as: roles and responsibilities communication equality, diversity and inclusion safeguarding mental health dementia learning disability health and safety fluid and nutrition basic life support key skills Get started and discover...
View article What is the national learning hub for volunteers?
Article 5 mins
Second-order differential equations
Science, Maths & Technology

Second-order differential equations

...studying physical sciences, engineering, mathematics and economics. The course is designed to teach ‘pencil and paper’ techniques that are at the core of applying mathematics. Students are expected to be familiar with standard mathematical notation and with elementary functions such as sines, cosines, logarithms and exponentials. Familiarity with algebra, calculus and...
View course Second-order differential equations
Level 2: Intermediate 16 hrs
So, you want to be a nurse? A brief introduction to nursing
Health, Sports & Psychology

So, you want to be a nurse? A brief introduction to nursing

...skills and knowledge whilst on the job. The theory element of nursing study may take place at a distance, face to face, or a mixture or blend of both. The subjects studied on nursing courses are specifically applied to care and build the knowledge nurses need to deliver good care. They include: Anatomy and physiology Psychology Sociology Nursing theories Politics and...
View course So, you want to be a nurse? A brief introduction to nursing
Level 1: Introductory 6 hrs
Tackling abuse: the triumphs of women rugby players
Health, Sports & Psychology

Tackling abuse: the triumphs of women rugby players

...Studies reveal that female elite athletes are exposed to different forms of body-shaming and are a form of emotional abuse. Widening narrow beauty standards Rugby is a dynamic game combining elements of skill, strength, speed and team strategy. Yet when women run too fast, kick too hard, or look too muscular, they are subjected to abuse. Rugby is known for its emphasis on...
View article Tackling abuse: the triumphs of women rugby players
Article 5 mins