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...money against householders’ future water bills, as a way of creating a ‘human revenue stream’, at the cost of incurring higher debts for Thames Water Utilities Limited. The financial engineering, at the heart of this model, re-engineered the supply of water to a captive audience, for financial gain. The Thames Water customer after all has no choice but to use the...

...Businesses live and die on the backs of their reputation with customers. Their brand value is built on the quality of service they deliver and the stories people tell about them. The stories people are telling now about United are largely negative. The apology eventually issued by CEO Munoz appeared heartfelt and genuine, but it was too late. The damage, across social...