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How did United Airlines get their PR response so wrong?
Money & Business

How did United Airlines get their PR response so wrong?

...Businesses live and die on the backs of their reputation with customers. Their brand value is built on the quality of service they deliver and the stories people tell about them. The stories people are telling now about United are largely negative. The apology eventually issued by CEO Munoz appeared heartfelt and genuine, but it was too late. The damage, across social...
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Video 5 mins
Messaging apps – managing relationships at a distance
Languages

Messaging apps – managing relationships at a distance

...busy at work and did not want to be distracted by getting into a long chat with Hazel. Not only is her interaction with Hazel shaped by what she is doing at the time – getting ready for a busy work day – but she deliberately delays sending a response as a tactic to avoid initiating a conversation. If we look more closely at Hannah’s message to Hazel, sent at 8:31am...
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Article 5 mins
Year of the Rabbit: Chinese New Year
Languages

Year of the Rabbit: Chinese New Year

...business circles. If you want to be more specific and say ‘Happy Year of the Rabbit’, you need to say: 兔年快乐！tù nián kuài lè! Here is how the character for ‘Rabbit; (兔) is written (a total of 8 strokes and notice the direction in which each stroke is made). Clever pun and some common proverbs that contain 兔 tù: (rabbit) To welcome the coming of the...
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Audio 5 mins
How many different types of smile are there?
Health, Sports & Psychology

How many different types of smile are there?

...money to try to achieve, call these three types commissure, cuspid and complex, respectively. Phuong Nguyen, a Philadelphia plastic and reconstructive surgeon, attempts to clarify the matter using celebrities. The Mona Lisa, he says, is the Angelina Jolie. The Tom Cruise smile is a canine smile, and a Julia Roberts is the full dentured smile. This is a subjective matter....
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Article 5 mins
The Jewish Ghetto of Renaissance Venice
History & The Arts

The Jewish Ghetto of Renaissance Venice

...prevented from providing financial services. Christians were not supposed to lend money at interest (stigmatised as usury), but there was plenty of creative accounting in order to get around this rule, for example by claiming that a service was being provided with the loan, and in fact Christian banking houses were completely uninhibited by the usury laws. Jews were useful because they were prepared to lend to the very ......
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Article 5 mins
5 tips on financially thriving
Money & Business

5 tips on financially thriving

...money know-how...[iconic graphic - budget] 1. Budget The first thing to do to gain financial stability is to create a budget. This should be a factual exercise that lists the cold hard facts - what is your income VS outgoings? You could do it electronically with a spreadsheet or simply with pen and paper. If you're unsure where to start, there are many free budgeting...
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Article 10 mins
On Brexit, Hamsters & Hungry Pythons!
Society, Politics & Law

On Brexit, Hamsters & Hungry Pythons!

...money sent to Brussels could be spent on healthcare were further undermined when it emerged that the co-founder of the Leave.EU group, Arron Banks, did not support a state-funded NHS. As he said, “If it were up to me, I’d privatise the NHS”. Despite these inconsistencies, the NHS and spending on healthcare are a prominent feature of the ‘Vote Leave’ campaign’s...
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Article 10 mins
We invented the weekend!
Money & Business

We invented the weekend!

...The Lowry, the University of Salford, the Royal Horticultural Society, Eat Well MCR, Unity Radio, Science and Industry Museum, The Open University Business School, HOST, Salford Community Leisure, Salford CVS, Sounds from the Other City and hundreds of community organisations from all regions of the city. HemmingwayDesign is the event delivery partner for the festival....
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Article 5 mins