2,730 search results
The Bottom Line Expert Opinion: Customer Service
Money & Business

The Bottom Line Expert Opinion: Customer Service

...system] Customer service must also be forward thinking. It cannot just meet the needs of present customers. It additionally must consider new ways of doing business and therefore the needs of new consumers. This future-oriented perspective is perhaps especially relevant in the current period as technology and evolving social values are rapidly changing the 21st century...
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Article 5 mins
Weighing up the reliability of expert criminal evidence
Society, Politics & Law

Weighing up the reliability of expert criminal evidence

...system, and through its Codes of Practice and Conduct (Codes) recognises how factors such as bias and uncertainty of measurement can undermine the reliability of evidence. Mitigation of these types of issues can vary between the different disciplines of forensics. For example, some would argue uncertainty of measurement is not relevant to digital forensics, where there is...
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Article 5 mins
Exploring educational leadership
Education & Development

Exploring educational leadership

...systems (Cuban, 1988). From this perspective, for example, a subject leader may manage the resources to support a change in teaching method that they have been leading their colleagues to consider. This course adopts a critical perspective and argues that educational leadership and management are contested concepts. For example, we can question Cuban’s (1988) view that...
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Level 3: Advanced 4 hrs
Seeing the light
Science, Maths & Technology

Seeing the light

...system that you have in your home – solar powered or otherwise – can you think of any further sources of heat? Discussion People give off heat, and the more of them you can fit into your home the less you will need other sources of heat, as you may have noticed at a crowded party. Household appliances are also incidental sources of heat. A refrigerator, for example,...
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Level 1: Introductory 10 hrs
Six ways Sajid Javid can make British migration policy more humane
Society, Politics & Law

Six ways Sajid Javid can make British migration policy more humane

...system less hostile and more humane. ...Britain’s increasingly brutal regime of “migration control” has come to a head. After almost two years as home secretary, Amber Rudd resigned on April 29, apologising for misleading parliament of deportation targets, amid public revulsion at the treatment of British people who had come from the Caribbean half a century ago....
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Article 5 mins
Read this before you fall for a personalised book
History & The Arts

Read this before you fall for a personalised book

...systemic racism in the publishing industry requires systemic changes. Swapping a White child with a Black child does not change the rules of the publishing game. Most popular personalised books portray children as the heroes and stars of their own stories. This might be empowering to some, and insulting to other, children.Most popular personalised books portray children...
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Article 15 mins
Charlie Sheen, Rock Hudson and the changing face of HIV stigma
Health, Sports & Psychology

Charlie Sheen, Rock Hudson and the changing face of HIV stigma

...systems is to formulate effective responses on all three fronts; and to measure effectiveness, we need metrics. Demonstrating the efficacy of biomedical interventions is relatively straightforward. Likewise, we can measure the effectiveness of interpersonal interventions to improve knowledge and change behaviours. But intervening on the social/political level is more...
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Article 5 mins
What do we know about the seven Earth-like planets?
Science, Maths & Technology

What do we know about the seven Earth-like planets?

...think this star is wearing shades. With a mass of only 8% of the sun’s and shining less than 0.1% as brightly, it is at the small, faint end of the “red dwarf” star type, barely able to power itself by nuclear fusion. Proxima, the nearest star beyond the solar system (4.24 light years away), where recently a single planet was discovered, has 12% of the sun’s mass...
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Article 5 mins