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...management. She is now working on a fixed-term research contract and commented that while being insecurely employed is challenging, permanence can also be used to pressure staff into accepting high workloads as they ‘need to be grateful’. In many cases, there is a gendered aspect to this. Providing pastoral care for students was described as highly gendered, putting...

...manage customers. From requests to complaints and injuries, we were considered, along with the conductors, as part of the frontline staff. We then had a week of handling training at my home depot of Inverness, learning how best to carry out our duties with the challenges of a moving train. I enjoyed the job and was soon promoted to a hospitality steward trainer. Working...