2,209 search results
Applying social work law with children and families
Society, Politics & Law

Applying social work law with children and families

...Introduction - In this free course, Applying social work law with children and families, you will be introduced to the law as it applies to social work with children and families in the United Kingdom. You will learn about varying definitions of childhood and family and then explore underpinning principles for the law relating to child rights and parental
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Level 2: Intermediate 5 hrs
Revealed: what sexism in call centres can teach us about sexism in society
Society, Politics & Law

Revealed: what sexism in call centres can teach us about sexism in society

...managers and agents, as well as an investigation into the industry’s working culture and practices in Scotland and Denmark, it became clear that call centres are built on the sexist attitudes embedded in society. [Smiling woman in call centre] A call centre employee at The University of Memphis Playing by the rules Call centres are intensely regulated and target-driven...
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Article 5 mins
When is the best time to buy plane tickets?
Money & Business

When is the best time to buy plane tickets?

...management. Airlines and their bucket lists Here is how yield management works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then,...
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Article 5 mins
The role of business development in AstrobiologyOU
Science, Maths & Technology

The role of business development in AstrobiologyOU

...Manager, about the role of business development in AstrobiologyOU...Yiannis, can you tell me about your journey to astrobiology? I was fascinated by science from a young age. As part of the post-Apollo generation, I closely followed developments in space exploration, such as the Voyager mission to the planets, and the advent of the Space Shuttle. In tune with the times, I...
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Article 10 mins
Customer Service: Expert's Corner with Professor Sally Dibb
Money & Business

Customer Service: Expert's Corner with Professor Sally Dibb

...management so important?...[Sally Dibb] Why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructure? To delve deeper into this topic, Professor Sally Dibb, internationally renowned academic...
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Article 5 mins
Why do England fail in international football competitions?
Health, Sports & Psychology

Why do England fail in international football competitions?

...manager, I mean goodness knows we’ve been through so many of these sackings and reappointments and new hopes are rising and then failure coming along. Wherein lies the failure to select the right person for the job? Anthony King: Well I think there’s an issue that there is a lack of qualified English managers which is actually accentuated with the Premier League. All...
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Article 5 mins
Ramadan: What do you need to know?
Education & Development

Ramadan: What do you need to know?

...managers and colleagues do to support Muslims in the workplace who will be fasting? I have, therefore, put together a guide that should hopefully answer some common questions that arise and provide you with some further information that you might find useful. Please note that in putting the below together I have tried to be as accurate as possible and bring together the...
View article Ramadan: What do you need to know?
Article 10 mins
Introducing ICT systems
Digital & Computing

Introducing ICT systems

...Introduction - This course will introduce you to some ideas about how information and communiction technologies (ICTs) systems work. We will look at how ICT systems convey, store and manipulate data, and how they process data. Finally, using the example of a supermarket, we will analyse how ICT systems are used. This OpenLearn course provides a sample of level 1 study in...
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Level 1: Introductory 9 hrs