Society, Politics & Law
Revealed: what sexism in call centres can teach us about sexism in society
...English Language and Applied Linguistics at The Open University...Although you are likely to have dealt with both male and female call centre agents, the fact is that 71% of workers in the global call centre industry are female. Dubbed the “female ghetto” or, more positively, “female-friendly workplaces”, women are significantly over-represented in call centres....